New York

Client Strategy Manager

The Client Strategy Manager associate is dedicated to growing the performance of product adoption and retention efforts.

About our team

Accrue Savings is a consumer fintech company on a mission to help Americans save. We believe that rewards, points and incentives shouldn’t only come from paying with credit. We help smart brands and retailers incentivize shoppers with cash rewards when they save up for both big and ongoing, smaller purchases. Accrue Savings is backed by a fantastic set of VCs and angels, and has a large number of early retailer customers, led by an experienced founder and operator with a growing team. We’re looking for curious, self-starters, who are determined to drive an idea from inception to market.

About the role

As a Client Strategy Manager, you'll be dedicated to growing the performance of product adoption, and retention efforts. This role will drive cross functional efforts to grow performance, deepen partnerships, and retain merchant partners across our portfolio.

Job Requirements

What you'll do

  • Onboard Accrue's merchant partners and ensure they understand and see value in our business model
  • Execute on strategies to grow performance across diverse merchant portfolios by driving product, marketing, best practice, and adoption
  • Partner with engineering and design to identify growth opportunities, develop solutions, execute and report on performance
  • Develop a framework for retaining and engaging merchants
  • Perform analysis and make recommendations on growth activities and opportunities to merchants
  • Be primary point of contact to merchant partners for reporting and performance needs
  • Develop project level KPIs and reporting processes to ensure ongoing optimization

What we'd love to see

  • Bachelor’s degree with 5+ years of applicable experience, either within a Customer Success / Merchant Success capacity or as an Account Manager within the fintech or marketing/martech space
  • Thrives in ambiguity, you are a self-starter who consistently re-evaluates your responsibilities and reprioritizes based on your assessment of what the company needs most
  • Possesses excellent communication and interpersonal abilities, you have a proven capacity to influence and negotiate successfully with both internal and external stakeholders across various functions
  • Acts as a creative problem solver, you play a key role in defining and driving the concept of customer success at Accrue. You are energized by the opportunity to explore new avenues and achieve revenue-generating results through innovative strategies
  • Have an analytical mindset, you utilize data as a storytelling tool and easily distill data into actionable insights to enhance our strategies
  • Highly resourceful, you get creative to find solutions and deliver results if you don’t know the answer
  • Maintains a high level of organization and detail orientation, you have a system to clearly understand where projects are at and ensure nothing slips through the cracks
  • Demonstrates clear communication, you effectively communicate with internal and external stakeholders to drive results

Benefits & perks

  • Robust health benefits packages (3 of our 4 medical plans cost $0 for full family coverage)
  • Company contributed 401k
  • An empathetic team that values mental wellness and work/life balance
  • A hybrid-friendly work environment with a brand new Union Square NYC office!
  • Ground floor opportunity to bring a product to market that helps people in a way that doesn't exist today

Salary

The estimated pay range for this role, based in New York City, is $125,000 - 150,000 (annual).

The range listed is just one component of Accrue's total compensation package; other benefits include those listed above such as healthcare and 401k.

Accrue Savings is an equal opportunity employer committed to fostering an inclusive, innovative environment. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at talent @ accruemoney.com.
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